Submit Service Request - Faber Range Hoods US and Canada

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Faber Service Request

Complete all fields and supply proof of purchase. If the unit is within the Faber warranty period, we will respond back with a service job number and once an authorized provider has been assigned, the Consumer Email below will receive an email with the service provider’s contact information. If the unit is beyond the Faber warranty period, we are unable to coordinate service for you, however, we will provide you a link to a map of service providers who can troubleshoot and service your Faber product. You will need to contact them directly to schedule service.

"*" indicates required fields

Customer Information

Please provide contact information for the party requiring the service ticket.

Name*

First Last

Company Name [if applicable]

The address where service is needed.*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Customer's Primary Phone Number*

Is this phone number?*

Home Phone

Cell

Business

Does customer accept SMS (text messages)

Customer's Email*

Enter Email Confirm Email

This will be the primary means of communication with the service team.

Best time of day to contact the customer for any additional information:

Morning 8am to 12pm

Afternoon 12pm to 4pm

Evening 4pm to 8pm

Anytime of day

Please choose all that apply.

Product Information

You can find the model and serial number of your hood by looking for the white UL label (See sample label below). It is located on the inside of the hood underneath the grease filters. Be sure your range hood is turned off before locating the Model & Serial Number.

Model number*

Serial number*

Description of problem*

If issue relates to cosmetic damage, please upload photos of damage

Is this the customers first service request?

Has any troubleshooting been completed?

Please describe the troubleshooting that has been completed

Purchase or Installation Date*

Note: models purchased after 3/1/22, the warranty period is 2 years.

Place of Purchase*

Proof of purchase attached?**

Yes

We require proof of purchase to coordinate service for you. If you cannot provide it, we can offer you a map of service providers who can troubleshoot and service your Faber product. You will need to contact them directly to schedule service.

Upload files

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 512 MB.

Please upload your proof of purchase and any images you have of the issues you are experiencing.

If parts required are known - please list below.

Special instructions for the service provider:

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